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Privacy Policy

Protecting Your Privacy

The IPF mission has always been to provide members with a high quality pen friend service. This includes protecting their privacy. IPF is also bound by new sections of the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of personal information.

The purpose of this document is to provide information on how IPF collects, uses and discloses your personal information.

International Pen Friends (IPF)

IPF was founded in 1967 in Dublin, Ireland by Neil O' Donnell and provides a range of penfriend services to people aged from 8-80+ years worldwide. On 1 February 2019 IPF was relocated to Australia when Neil retired. IPF was taken over by Julie Delbridge who joined IPF as a member in 1979 and had worked as an IPF Agent in Australia since 1982. Julie is now the President of IPF. IPF is privately owned and registered in Australia, ABN 80 070 592 343.

How IPF Collects Your Personal Information

IPF collects your personal information in the following way:

How we use Your Personal Information

The information you provide to us is collected by IPF for the purpose of answering your enquiry, or processing your application to provide you with penfriends, together with any other services you request. The provision of the information requested is voluntary. However, if you choose not to provide us with the information we request from you, we may not be able to provide you with the services you require.

Our penfriend service operates in two parts:

  1. After you join IPF, you are provided with an individual list of between 4-14 IPF members in your age group who we have matched as closely as possible according to your hobbies and interests. As IPF is a penfriend club, not a matrimonial or dating agency, the only information we ask you to provide is shown on the application form. We do not match members according to more in-depth personal information. We always try to match your country requests, but if there are requests we cannot meet, then we will provide you with penfriends from other countries.

    The number of names on your list depends on the service you join under. For example, our school class services provide 4 names, our C5 adult individual service provides 14 names. We may decide to slightly increase the number of names on your list to provide you with an opportunity to gain extra penfriends.

  2. During the 12 months of your membership, your name is also circulated to 10-14 IPF members worldwide whose names do not appear on your penfriend list. The number of times your name is circulated to other members depends on the service you join under. For example, members who join our school class services have their name circulated 10 times. Members who join our other services have their name circulated 14 times. We may decide to slightly increase the number of times your name is circulated to other members to provide you with the opportunity to gain extra penfriends.

In providing our penfriend service, your information is only disclosed to the IPF members who receive you on their penfriend list, as mentioned above. The only information we disclose to those members is your name, address, languages spoken and if you selected stamp collecting as one of your hobbies. This is also the only information you will receive about the IPF members who appear on your penfriend list. As penfriends, you write to each other and disclose whatever information you feel appropriate.

Currently, we do not show e-mail addresses on penfriend lists, but we may provide that information in the future.

All IPF members are instructed not to pass the details on their penfriend list to anyone else.

For the purposes of providing or improving our services, we may disclose your personal information to organisations outside IPF, for example, information technology installation and maintenance services. IPF would only contract reputable organisations that have a serious commitment to privacy.

Your personal information may also be used by us from time to time to keep you informed about our products, services, offers and upcoming events, or those of other reputable organisations whose products or services are relevant to the penfriend hobby and which we think you might find interesting.

If you do not wish us to contact you for marketing purposes, please inform our Privacy Manager (contact details are shown at the end of this document).

IPF would not rent or sell your personal information to a third party organisation without first contacting you to give you the opportunity to decline.

Security of Your Personal Information

To protect your personal information against unauthorised access, IPF's membership database is located on a computer that is not connected to the Internet.

Help us Ensure we Hold Accurate Information

IPF takes all reasonable precautions to ensure the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. That's why we recommend that you:

You can Access Your Personal Information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. IPF reserves the right to charge a fee for searching for, and providing access to your information.

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How to Contact us

Your IPF Representative:

IPF Adress

Please contact us at the above address or e-mail address, clearly stating your name, address and membership number (if you are an IPF member). All communication to your IPF Representative should be in English, French, or Spanish.

The Head Office:

IPF Head Office
PO Box 156
Suffolk Park NSW 2481

Tel: + 61 2 6685 4998
Fax: + 61 2 6685 4928
E-mail: admin@ipf.net.au
(ABN 80 070 592 343)

All communication to IPF's Head Office should be in the English language.

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